SkoolGo

Account deletion & privacy choices

This page reproduces an engineering-complete working draft. It is not legal advice, and it has not yet been reviewed by Singapore or Philippines counsel. Effective dates, the responsible legal entity, and other bracketed details will be completed before this policy is relied on for launch.

Effective date: [Owner to complete before publication]

Submit a verified request below, or use Account & privacy inside the SkoolGo app. A request starts a review; it does not immediately erase child-safety, financial, incident, audit, dispute, contractual, or legal-hold evidence.

We send a code only to an existing SkoolGo account. Entering an email here never creates an account.

How to request deletion, access, or correction

  1. Enter the email address associated with your existing account and verify the fresh email code.
  2. The verified request is recorded with an immutable status history. It never creates a new account.
  3. We will tell you what will be deleted, what may be retained and why (for example active safety, financial, audit, or legal-hold evidence), and roughly how long it will take.
  4. We will confirm once the request is complete, partially fulfilled, or cannot be fulfilled, and explain the reason.

What may be retained after a deletion request

Organizational, child-safety, tax, accounting, incident, audit, or dispute evidence may be retained after account closure where law or a legitimate legal/business need requires it. SeeSafety & privacy for the current proposed retention approach, and the Privacy Policy for the full data-processing description.

Other privacy requests

For access, correction, or restriction requests, emailsupport@skoolgo.app from the address associated with your account. We will verify identity before disclosing or changing data.